Network & quality
Quality you can measure
Our network operations centre (NOC) monitors every route around the clock, so your traffic to the United States and Canada keeps flowing at the quality your customers expect.
Talk to our teamOverview
Great routes are only part of the story. Keeping them great takes constant attention. At Altaris, our network operations centre watches route performance around the clock, tracks the measures that matter and acts quickly when something changes.
That means you don't have to wonder how your traffic is performing. Quality is something we measure and manage every day, not something we promise once and forget.
Built on Tier-1 routes
Quality starts with the routes themselves. All Altaris traffic runs over Tier-1 routes: premium routes known for high answer rates, stable call durations and clear audio. Our monitoring makes sure those routes keep performing the way they should.
The numbers we watch
We track the key industry measures of call quality on our routes:
ASR (Answer-Seizure Ratio)
The percentage of call attempts that are answered. A healthy ASR shows that calls are reaching people and being picked up.
ACD (Average Call Duration)
How long connected calls last on average. Stable call durations are a strong sign of good audio quality and genuine conversations.
PDD (Post-Dial Delay)
The time between dialling and hearing the phone ring. Lower PDD means a faster, smoother experience for the caller.
NER (Network Effectiveness Ratio)
How well the network delivers calls, regardless of whether the person answers. It shows the health of the route itself.
Together, these numbers give a clear picture of how a route is performing and help us spot problems early.
24/7 network operations centre
Voice traffic doesn't stop at the end of the working day, and neither do we. Our NOC monitors routes 24 hours a day, seven days a week, across every time zone our partners work in.
Continuous monitoring
Route performance is watched around the clock.
Early detection
Changes in quality are spotted quickly.
Fast response
Our team acts to protect your traffic when performance shifts.
Clear communication
We keep you informed until any issue is resolved.
When quality changes
Even the best networks see changes from time to time. When our monitoring shows a drop in performance, our NOC investigates the cause and takes action to restore quality as quickly as possible. Our goal is to resolve issues before they affect your customers, and to keep you informed every step of the way.
What it means for our partners
- Confidence that your traffic is carried over routes that are actively watched.
- Fewer surprises, thanks to early detection of quality changes.
- A team you can reach when you need help, day or night.
- Consistent performance you can plan your business around.
Part of a complete service
Network and quality monitoring ties all of our services together. Your traffic reaches us through a SIP interconnect, travels over Tier-1 routes to the US and Canada and is handled in line with STIR/SHAKEN, while our NOC keeps watch over every step.
Want routes you can count on?
Talk to our team about sending your US and Canada traffic over monitored Tier-1 routes.