Legal
Privacy policy
This policy describes how Altaris Communications handles information when you use our voice, connectivity, cloud and managed services. It was last updated on November 1, 2026.
What we collect
Account data includes your name, business name, billing address, email and phone numbers. Service data includes call detail records, messages you send through the platform, recordings you turn on, and technical logs such as IP addresses and device type. Payment card numbers are handled by our payment processor. We do not store the full card number.
How we use it
We use this information to provide the service, route and bill calls, prevent fraud, meet emergency-calling obligations and answer support requests. We also use aggregated, de-identified traffic data to plan network capacity. We do not sell personal information.
Call recording
Recording is off until an administrator enables it. Where a plan includes recording, you are responsible for telling callers, as your local law requires. Recordings are encrypted and retained for the period set on the account, then deleted.
Sharing
We share data with carriers and numbering partners when a call or a port requires it, with subprocessors who host email and payments under contract, and with authorities when the law requires, including valid emergency and lawful-intercept requests. We do not share contact lists for advertising.
Retention and security
Billing records are kept for the period required by tax law. Call detail records are kept for the term of the account plus twelve months unless you ask us to delete them sooner and the law allows it. Signaling and media are protected with TLS and SRTP. Access to customer data inside Altaris is limited to staff who need it for the job.
Your choices
Account administrators can export or correct business contact details in the portal. To request access or deletion of personal data, email privacy@altariscommunications.com. We will respond within 30 days. You can opt out of product emails from the footer of any message. Service and billing notices still go out.