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Altaris Contact Center
An omnichannel contact center with skills-based routing, live wallboards, call recording and CRM integrations.
- Omnichannel
- Skills-based routing
- Live wallboards
Overview
Omnichannel contact center software for modern support teams.
Voice, WhatsApp, email and web chat in one agent workspace. Skills-based routing, live wallboards and AI-powered quality monitoring.
- Omnichannel inbox
- Predictive dialer
- Recording & QA
- Supervisor tools
- CRM integrations
- Wallboards
Benefits
What Altaris Contact Center changes for your business
Higher CSAT
Route every customer to the best available agent.
Shorter waits
Callback, queue position and overflow rules.
Full visibility
Real-time and historical performance reporting.
Capabilities
Included with the service
Omnichannel inbox
Voice, WhatsApp, SMS, email and chat in one view.
Predictive dialer
Boost outbound productivity with smart dialing.
Recording & QA
Score calls and coach agents with recordings.
Supervisor tools
Whisper, barge and monitor live calls.
CRM integrations
Salesforce, HubSpot, Zendesk and more.
Wallboards
Live KPIs for every team and queue.
Use cases
Built for the way you operate
Support centers
Inbound queues with SLA tracking.
Sales teams
Outbound campaigns with dialer.
E-commerce
Order support across chat and voice.
Healthcare
Appointment booking and reminders.
Onboarding
Ready to begin? Three simple steps.
01
Tell us what you need
Share your sites, seat count and the numbers you want to keep. A specialist maps the right service.
02
We design and provision
Survey, configuration and number porting are handled by our engineers. Most cloud services go live the same day.
03
Stay supported, 24/7
The network operations center monitors the service, and your account team stays on the line after go-live.
FAQ
Questions about Altaris Contact Center
A specialist can walk through pricing, coverage and porting on a short call.
How long does it take to activate Cloud Contact Center?
Most services are provisioned within 2 to 5 business days after the site survey and paperwork are complete. Cloud-only services are usually live the same day.
Is there a long-term contract?
We offer monthly, annual and multi-year terms. Longer terms unlock lower monthly pricing and priority support.
What support do I get?
Every business account includes 24/7 support from our network operations center, with a dedicated account manager for enterprise customers.
Contact
Let's get in touch
Questions, a custom quote, or a coverage check — send a note and the team will reply within one business day.
Switch to Altaris and keep every number you already have.
Free number porting, white-glove onboarding and a 30-day money-back guarantee. Most teams are live the same day.